1. Where you purchase matters
Asset Nodes may be sold through third-party marketplaces or merchants of record such as Fab or Lemon Squeezy. The checkout page identifies the platform handling the transaction. That platform may control payment processing, taxes, invoicing, cancellation and refund handling.
2. Marketplace purchases
If you purchased Asset Nodes through Fab, Lemon Squeezy or another marketplace, submit refund or billing requests through the process provided by that platform. FAZ 3D Lab will cooperate with the platform where product or technical information is reasonably required.
3. Digital software
Asset Nodes is digital software. Refund eligibility can depend on the marketplace rules, whether the product has been downloaded or activated, the nature of the issue and mandatory consumer law. This policy does not remove rights or remedies that cannot legally be waived.
4. Technical problems
If the product does not install or operate as described on a supported configuration, contact support@faz3dlab.com with your platform/version, purchase source and a clear description of the issue. FAZ 3D Lab will make reasonable efforts to troubleshoot supported configurations and provide an available fix, update or guidance.
5. Change of mind and unsupported configurations
Requests based only on change of mind, unsupported software versions, unsupported third-party plugins, or use outside the documented requirements may be subject to the purchase platform's refund rules. Always review the supported versions and requirements before purchase.
6. Trials
Where a free trial is offered, it is intended to help users evaluate compatibility and workflow before purchase. A trial does not change any mandatory refund rights that may apply to a later paid transaction.
7. Mandatory rights
Nothing in this policy excludes or limits consumer rights or statutory remedies that cannot legally be excluded under applicable law. Where mandatory law provides a stronger remedy, that rule applies.
8. Contact
For product support or purchase questions, contact support@faz3dlab.com. For a transaction handled by a marketplace or merchant of record, use that provider's billing/refund channel as the primary route.